Refund policy

Our return policy provides that, after receiving an item, you have 14 days to request a return. 

To be eligible for a return, the item must be in the same condition in which you received it and must be in its original packaging. You will also need the receipt or proof of purchase.

To initiate a return, please contact us at tlt@rebelhouse.it.

If your return is accepted, we will send you a return shipping label along with instructions on how and where to send your package. Items sent back without first requesting a return will not be accepted.

Returns must be shipped to the following address:

Rebel House s.r.l.
via San Francesco 29/A
61032 Fano (PU)

For any questions about returns, you can contact us at any time at tlt@rebelhouse.it.

Damages and issues

Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items

Certain types of items cannot be returned, such as custom products (for example, special orders or personalized items). If you have any questions or concerns about a specific item, please don't hesitate to contact us. 
Unfortunately, we cannot accept returns on sale items or gift cards.

You cannot return more than 2 different items from the same order at the same time.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14-day cooling-off period

Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days for any reason and without justification. As above, your item must be in the same condition in which you received it and must be in its original packaging. You will also need the receipt or proof of purchase.

Refunds

We will notify you once we've received and inspected your return to let you know if the refund was approved or not. If approved, you'll be automatically refunded on your original payment method within 10 business days. Please remember that it can take some time for your bank or credit card company to process and post the refund as well. 
If more than 15 business days have passed since we've approved your return, please contact us at tlt@rebelhouse.it.